Shaphan Hawks Dominates With 20 Repairs While Marco Palacios Extends 35-Week Streak
When one technician logs more than double the repair count of his nearest competitor, you sit up and pay attention. Shaphan Hawks of ASAP Appliance Repair did exactly that during the week of May 4–11, 2026, completing 20 repairs while extending his own active streak to 8 consecutive weeks. It's the kind of volume that doesn't just happen—it's built on speed, availability, and the ability to close tickets across multiple categories.
But volume isn't the only story worth telling. Marco Palacios quietly extended his platform-leading streak to 35 consecutive weeks with 8 repairs, touching seven different categories from Samsung dryers to Kenmore Elite refrigerators. Consistency at that scale is rare, and Palacios has now matched the milestone held by Danny Gutierrez of Home Hire, who logged 4 repairs plus 2 maintenance jobs this week—including a rare GE Laundry Center service call—to keep his own 35-week streak alive.
LG washers made a dramatic return after going silent the previous week, generating 4 repairs split evenly among four technicians in a perfect four-way tie for the category lead. Marco Palacios, Carlos Montano, Shaphan Hawks, and Ara Vardanyan each logged one LG washer repair, showcasing the category's broad appeal across the platform.
Frigidaire ranges followed a similar pattern, jumping from zero to 3 repairs and becoming the second-most active comeback category of the week. Hawks, Palacios, and Montano each claimed one Frigidaire range repair, splitting the category three ways.
The week's most intriguing development came from the commercial equipment frontier. Ara Vardanyan of PRIME Appliance Services logged the platform's first Traulsen commercial freezer and Turbochef Technologies microwave repairs, signaling a move into high-end commercial territory. Luke Miller expanded the specialty appliance footprint further by bringing U-Line ice makers to the platform for the first time with a repair logged May 7. Vardanyan's 8 repairs spanned eight distinct categories—from Bosch dishwashers to U-Line refrigerators—making him the week's most versatile technician despite finishing third in volume.
Hawks didn't just lead in total repairs; he swept Maytag washers, claiming all 3 units logged this week in a category that had seen 4 repairs the prior week. He also led Samsung refrigerators with 2 repairs, the only technician to claim multiple units in that category as Samsung fridges dropped from 5 to 3 total repairs week-over-week.
As Marco Palacios and Danny Gutierrez both hit the 35-week milestone, Shaphan Hawks is building momentum with his own 8-week run. With commercial equipment now entering the mix, next week could bring even more category surprises.