Washer Week:
Whirlpool Surges 300% While Shaphan Hawks Masters 16 Categories
When a single category quadruples its volume in seven days, you pay attention. Between March 23 and March 30, 2026, Whirlpool Washers exploded from 3 repairs to 12—a 300% jump that made it the platform's hottest category. But the real story isn't just what broke down. It's who showed up to fix it, and how wide their skillsets have become.
Shaphan Hawks led the Whirlpool Washer charge with 3 jobs, narrowly edging out a four-way tie at 2 repairs each from Marco Palacios, Danny Gutierrez, Hector Ruiz, and Ulises Perez. Hawks wasn't alone in riding the washer wave. GE Washers followed close behind with 6 repairs—a 500% surge from last week's single job—led by Justin Nunn and Hawks with 2 repairs each. The washer category didn't just grow. It detonated.
At the top of the volume leaderboard, Ulises Perez of PROFIX logged 34 repairs this week, including a dominant 4-job sweep of KitchenAid Refrigerators and work on premium brands like Sub-Zero and Viking. Justin Nunn wasn't far behind, completing 30 repairs across 12 categories this week, plus 1 field inspection—maintaining his position as the platform's second-highest volume technician.
But it was Hawks who delivered the week's most remarkable performance: 24 repairs spanning 16 different brand-appliance combinations. From Alliance Dryers to Kenmore Dishwashers, Hawks worked the most diverse workload on the platform—a testament to the growing complexity of the modern service technician's toolkit.
In the premium appliance tier, Ulises Perez claimed 4 of the week's 5 KitchenAid Refrigerator repairs, establishing clear dominance in the category that grew 150% from last week's 2 jobs. Hector Ruiz worked 2 Thermador Refrigerator repairs this week, accounting for 100% of the luxury brand's platform activity—part of his 9-repair week across 7 categories.
Category movements told their own stories. Alliance Dryers returned to the board with 2 repairs after going quiet last week—both logged by Hawks, who continues to work the most diverse appliance mix on the platform. Samsung Dryers doubled from 2 to 4 repairs week-over-week, led by Hawks with 2 jobs. Maytag Washers tripled to 4 repairs, spread across four different technicians.
The platform logged 124 repairs, 1 inspection, and 1 installation this week—a 98.4% repair focus that reflects the spring maintenance surge.
Washer repairs drove the week's volume, but the real story is the breadth: from Alliance commercial dryers to Sub-Zero refrigerators, technicians are tackling an increasingly diverse appliance landscape. Next week, watch for KitchenAid Refrigerators—the category grew 150% and shows no signs of slowing.